Returns & Refunds

We want you to shop with confidence at ARVELA. You may request a return of eligible items within 30 calendar days of delivery.

Return eligibility

Items must be unworn, unwashed and unused, in their original condition, with original tags attached. Items clearly identified as Final Sale on the product page are not eligible for change-of-mind returns, except where required by applicable law.

How to request a return

Email support@shoparvela.com within 30 days of delivery. Include your order number, the item(s) you wish to return, and the reason for the request.
We will review your request and provide the correct return address and shipping instructions. Approved returns may need to be shipped to our returns facility in China. We do not currently offer a standard local U.S. return address.
Do not ship your return until you have received our instructions. Do not use the address printed on your original shipping label, which may belong to a shipping partner rather than our returns facility. Use a tracked shipping method and keep your receipt.

Return shipping costs

For changes of mind, personal preference or sizing, the customer is responsible for return shipping unless we agree otherwise in writing or applicable law requires otherwise. International return shipping to China can be costly, and fees depend on your location, package size, carrier and service. Please review the destination and estimated postage before you send your parcel.

Damaged, defective or incorrect items

If the item you received is damaged, defective or different from what you ordered, contact us promptly with photos and your order number. We will evaluate the issue and arrange an appropriate no-cost remedy as required, such as a replacement, refund or prepaid return where necessary. Please do not send a defective or incorrect item back before we provide instructions.

Refunds

For items that require a physical return, we will inspect the package after it reaches our returns facility and inform you of the outcome. If your return is approved, we will initiate the refund to your original payment method, generally within 10 business days after approval. Your payment provider may need additional time to post the credit. Original shipping fees are normally non-refundable for change-of-mind returns unless required by applicable law. If we agree on a refund without a return, we will confirm that arrangement in writing.

Exchanges, changes and cancellations

For an exchange, size change or order cancellation, contact us as soon as possible. We cannot guarantee order changes after processing or shipment begins. We will explain alternatives where the preferred replacement item is unavailable.

For help, email support@shoparvela.com. This policy does not limit mandatory consumer rights under applicable law.